Thank you for visiting us and shopping at Poniros! We’re glad that you found what you were looking for and look forward to seeing you again.
Shipping & Handling Time
All orders are processed with 2-3 days. Orders are not shipped or delivered weekends or public holidays.
Please allow an additional delivery time of some working days for customized products.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Once the order has been dispatched, notification will be sent by email.
Please contact us at our e-mail firstname.lastname@example.org or call us at (+30) 210 323 3066 to inform you about your order.
Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.
All orders are dispatched and cannot be collected or exchanged in any of our boutiques.
Shipping charges for your order will be calculated and displayed at checkout.
Poniros offers you different payment methods, which are:
All credit card payments are accepted in Euros only. Poniros also accepts payments by PayPal.
Poniros S.A. has a no refund policy which applies to any item purchased in any Poniros boutique
We do however offer our clients the possibility to exchange goods which have not been adjusted in any way, engraved or custom made within 30 days of the purchase date. This must be communicated to us by email to the online addresses available on our website and business cards requesting the exchange and instructions will be provided on how and where the goods should be shipped back.
Poniros S.A. will not accept any goods being shipped to us without our written consent and are not responsible if the item is compromised or lost during shipping.
Refund Policy Eshop
All the pieces of our collections are custom made for each order and are not refundable.
If you are unhappy with the product you have purchased from us, we’re here to help.
Our returns policy gives you 10 calendar days to return an item purchased online from the date you received it for a different item of equal or higher value.
You will be responsible for paying your own shipping costs for returning your item and shipping costs are not refundable. If you are shipping an item over, you should consider using a trackable shipping service as we cannot guarantee that we will receive your returned item.
To be eligible for an exchange, your item must be unused and in the same condition you received it. Your item must be in the original packaging.
Returns will only be accepted if labels and original packaging are fully intact and in a resalable condition.
All exchanges are subject to availability. Faulty items will be replaced by the same type of product. Items purchased from our e-shop cannot be exchanged at our physical stores.
We are aware of our responsibility to protect your personal information and take this very seriously. PONIROS S.A. fully respects your personal data and ensures that the company is in compliance with the provisions of EU Regulation 2016/679 and of relevant Greek Law 2472/1997 on “Protection of the individual from processing of Personal Data”, Greek Law 3471/2006 on “Protection of Personal Data and privacy in electronic communication” and EU Regulation 2016/679. In any case, the Company confirms that any collection, processing or/and saving of your personal data is in accordance with the law. Personally identifiable information is collected on PONIROS official website only when it is voluntarily provided by a visitor/user. Our company shall not knowingly provide your name and address (or any other contact information) to any third party without your prior consent, unless:
- Ordered to do so by a court or other governmental agency.
- The user has made an order. In this case, the cooperating Courier enterprises shall be provided with the customer’ s name and personal address for the safe and prompt delivery of products.
We use personal information held about you to provide you with the services or information requested by you. In addition, we use this information for internal customer administration, as well as to send you material relating to us or updates of PONIROS S.A. We retain personal data as long as it is required for us to fulfill the purposes outlined above, unless otherwise required or permitted by law
Intellectual and Industrial Property Rights – Trade Marks
All names, images and trademarks used by the Company are protected or used upon permission of the owner.
Intellectual property is obtained without any wording and without the need for a clause prohibiting any infringements thereof. Poniros eShop and its contents (including all trademarks, distinctive features, patents, texts, images, graphics, drawings, photographs, programs, informative material of any kind, data, software) constitute intellectual and industrial property of the Company and are subject to protection by the relevant provisions of the Greek, Community and international law. Third parties are not permitted to use: the names of the models, collections, products, services, the company name and all emblems belonging to the Company.
Applicable Law and Other Terms
These terms and conditions, as well as any amendments thereto, are governed and construed in accordance with the Greek law.
If any provision is declared to be null or void, it shall automatically cease to be in force, without the validity of the remaining terms being in any way affected.
For any dispute arising out of the use of the eShop, there shall have jurisdiction ratione materiae the competent courts of Athens.
Types of cookies used by this website
- Technical or functional cookies
These allow you to browse the website and use the features provided. They collect information about your device and settings to the effect that you acquire customized and enhanced website content and services. All such data is collected and processed anonymously.
- Performance cookies
They provide us information about visitors’ usage patterns as well as they identify errors encountered, helping us improve the overall website experience and its performance. All such data is collected and processed anonymously.
How to control cookies
This policy is effective as of May 25th 2018